NEOS Life (NEOS), in partnership with Ebix Australia (Ebix), is continuing to deliver market-leading technology that improves the efficiency of their team and makes life insurance operations that much easier.

Specifically, NEOS has further scaled the “NEOS Experience” they deliver to their advisers and customers, by successfully completing an upgrade of the Ebix OneOffice end-to-end life insurance platform. This upgrade was delivered at a fraction of the cost of similar projects and more importantly, in record time.

The success of this project shows how true collaboration and market-leading technology can continue to deliver material change in this very complex and challenging market.

Allen Iu, NEOS’ Chief Digital & Implementation Officer said, “The opportunity to upgrade OneOffice was a big decision for us. The benefits of an end-to-end, Microsoft based OneOffice solution, satisfied our desires for future growth, flexibility and speed. However, we had a very stable business that we did not want to disrupt.”

“Ebix allowed for a unique blend of project execution which saw close collaboration with our data and digital teams. This integrated approach dramatically reduced the risk of execution, shortening our time to market and lowering the build costs. Our joint delivery team and their culture of excellence gave us confidence, and we are delighted with the results”.

With the support of a complete and modern life insurance platform such as OneOffice, NEOS has well and truly emerged as the new leader in Australian life insurance. Not only were they voted number one by advisers in the 2019 Adviser ratings benchmarking study, they were awarded this title in 2020 and actually increased their Net Promoter Score (NPS) to 54. In addition, NEOS enjoyed recognition at the 2020 AFA Life Company of the Year Awards, taking home three titles:

1. Underwriting Team of the Year

2. BDM/Support Team of the Year

3. Risk Product Innovation Award (for the Underwriting Rules Engine)

They were also a finalist in the category of Overall Platinum Life Company of the Year!

Philip Fourie, Vice President of Ebix Australia said, “It has been a pleasure to work with NEOS on this market-leading initiative. I congratulate their team for taking a significant step towards continuing to provide relevant and valuable technological solutions to today’s advisers”.

OneOffice is a market-leading, secure and scalable solution for life insurance companies. The solution comes complete with end-to-end functionality from new business through to claims, an adviser portal and can be fully integrated with a third-party underwriting rules engine. Ebix is also the first, and currently only, life insurance provider to deliver quotations directly from the OneOffice platform to Iress, using digital API integration.

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