Taking customer care to the next level

Medical professionals are integral to the claims process. In particular, a customer’s General Practitioner (GP) plays a central role in diagnosis, determining treatment and rehabilitation plans, confirming the claimant’s ability to work and filling in claims forms.

However, GPs don’t always have the capacity to complete claims forms in a timely manner and they don’t always have expertise in complex and rare medical conditions or occupational rehabilitation.

This is where we can help. NEOS HEALTH F1RST is our suite of world-class medical services that can support our customers in their time of need.


Access to specialists for diagnosis and second opinions

With access to a network of over 1,200+ specialists and 3,000 clinics, HEALTH F1RST can help those in regional or rural areas, as well as those with complex or rare conditions, to gain access to the medical expertise they require.

Access to rehabilitation services to help aid recovery

A key objective for customers is to regain their health and return to work. So, HEALTH F1RST also provides access to early intervention and rehabilitation services.

Doctor to doctor calls to speed up claims

We’re always looking for new ways to make the claims process faster and more efficient. Which is why HEALTH F1RST is trialling a ‘Doctor to Doctor’ service where our doctor calls a customer’s doctor to complete claims forms over the phone.

So, as you can see, with NEOS HEALTH F1RST we don’t just take care of the
claim, we also take care of the customer.

Delivering the NEOS Experience

NEOS PR1ORITY offers a tailored claims experience that is focused on empathy, common-sense, fast response times and regular, open communications.

HEALTH F1RST ensures every customer has the medical support they need and that any claim is processed as fast as possible.

If you want to make sure you’re never let down at point of claim, choose NEOS.

Because every claim is always a PR1ORITY.